Accepted Payment Method

At Volks Holz, we want to make your shopping experience simple, secure, and transparent. Our payment policy ensures that every transaction is handled with the highest level of safety and clarity, giving you full confidence when purchasing our products.

Accepted Payment Methods

We accept a variety of secure payment options for your convenience:

  • Credit / Debit Cards: Visa, MasterCard, American Express, Maestro

  • PayPal

  • Shop Pay, Apple Pay, and Google Pay (where available)

  • Klarna for installment or deferred payments (subject to availability in your region)

All transactions are processed in a secure, encrypted environment to protect your data and personal information at all times.

Payment Processing

  • Payments are charged at the time of order placement.

  • Once your payment is confirmed, you will receive an order confirmation email with all purchase details.

  • If a payment authorization fails or is incomplete, the order will not be processed until the issue is resolved.

     

    Currency & Pricing

    • All prices displayed on our website are inclusive of applicable VAT or taxes, unless stated otherwise.

    • Purchases are charged in Customers Local Currency. If your card or account uses a different currency, the final amount may vary slightly based on your bank’s exchange rate or international fees.

    Payment Security

    Your security is our top priority.
    Volks Holz uses SSL encryption and complies with PCI-DSS standards to safeguard all financial information. 

    For added safety, you may be required to verify your identity through 3D Secure authentication (e.g., Verified by Visa or MasterCard SecureCode).

    Payment Confirmation & Order Validation

    Once your payment is completed, you’ll automatically receive an order confirmation email.
    If you do not receive confirmation within a few minutes, please check your spam folder or contact us at info@volkholz.eu.

    Failed or Declined Payments

    If your payment fails:

    1. Check that all card details are entered correctly.

    2. Ensure sufficient balance or credit limit.

    3. Try another payment method.

    4. If issues persist, contact your bank or email us at info@volkholz.eu for assistance. 

     

Fraud Prevention

Volks Holz reserves the right to verify and validate all transactions before shipment. Orders flagged as suspicious or fraudulent may be placed on hold or cancelled for your protection.

Need Help?

For any payment-related questions or concerns, our support team is ready to assist you:
📧 info@volkholz.eu
We aim to respond within 24–48 hours on business days.

Volks Holz Promise

Every transaction you make with Volks Holz is safe, transparent, and protected.
We value your trust and are committed to delivering a seamless shopping experience — from secure payment to timely delivery.

Volkholz is Operating under NUSMUR SL ( Spain )

Company Registeration Name:
NUSMUR SL

VAT number:
ESB22637011

Registered office Address:

CALLE CREU DE COBERTA, NUM 77
08014 BARCELONA - (BARCELONA)

Contact Information:

Email: Info@volkholz.eu
Ph. : +34627278152

Our Customer Support Available:

Mon - Fri 9:00 am - 6:00 pm
Sat - Sun 9:00 am - 2:00 pm