Business Name: NUSMUR SL
Website Owner & Operator: NUSMUR SL
Registered Address:
Carrer de Manuel de Falla, 38
Barcelona, 08034
Spain

VAT Number: ESB22637011
Email: Info@volkholz.eu
Phone: +34 627 278 152

Created On: 19 December 2025
Last Updated: 19 December 2025

1. Accepted Payment Methods

We offer secure and convenient payment options through Shopify Payments. All payments are processed using trusted, encrypted payment gateways.

• Visa
• MasterCard
• American Express
• Maestro
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Klarna (installment payments)

Please note that Klarna installment payments are subject to approval by Klarna. Approval or rejection decisions are made solely by Klarna, and we are not responsible for such decisions.

2. Currency & Pricing

• Our store’s default currency is GBP (British Pound Sterling).
• All prices displayed on our website are inclusive of VAT, unless stated otherwise.
• We do not charge any currency conversion fees.
• If you use a payment method denominated in a currency other than GBP, your bank or payment provider may apply conversion or exchange fees, which are beyond our control.

3. Payment Security

• Our website is 100% SSL secured and hosted on Shopify’s secure infrastructure.
• All payment transactions are processed directly by Shopify and its authorized payment providers.
• We do not store, process, or retain any payment card details.

4. Order Confirmation

Once your payment is successfully completed, you will receive an order confirmation email sent to the email address provided during checkout.

5. Failed or Declined Payments

If your payment fails or is declined:

• Your order will not be processed.
• If a payment is charged but fails, it will be automatically refunded to the original payment method.
• Refunds are typically processed within 7 to 10 business working days, depending on your bank or payment provider.

6. Billing Errors & Disputes

If you believe there has been a billing error or unauthorized transaction, you must contact us first before initiating any chargeback.

We reserve the right to cancel or suspend any order if suspicious, fraudulent, or unauthorized activity is detected.

7. Refunds & Returns (Payment Reference)

• We offer a 30-day return and refund policy on all physical products.
• No restocking fees or hidden charges apply.
• If you receive the correct product but are not satisfied, you must notify us within 24 to 48 hours of delivery.
• If you fail to report dissatisfaction within this timeframe, you may be responsible for return shipping costs.

For full details, please refer to our Return & Refund Policy.

8. Customer Support

If you have any questions regarding payments or billing, please contact us:

Email: Info@volkholz.eu
Phone: +34 627 278 152

Customer Support Hours:
Monday – Friday: 9:00 am – 6:00 pm
Saturday – Sunday: 9:00 am – 2:00 pm
(Spain Time Zone)

9. Governing Law

This Payment & Billing Policy is governed by and construed in accordance with the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Spain.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Payment & Billing Policy.