These Terms of Service (“Terms”) govern your access to and use of the Volkholz website and any purchases made through it. This website is owned and operated by SmoothCart Limited a company registered in Spain.

IMPORTANT: By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms of Service and all related policies referenced herein. If you do not agree, you must not use our website.

Volkholz is Operating under Smoothcart Limited (UK

Address:

BRADWELL AND PARTNERS 314 MIDSUMMER BOULEVARD
MILTON KEYNES
UNITED KINGDOM
MK9 2UB

Contact Information:

Email: Info@volkholz.eu
Ph. : 7405701237

Our Customer Support Available:

Mon - Fri 9:00 am - 6:00 pm
Sat - Sun9:00 am - 2:00 pm

1. Acceptance of Terms

By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service, as well as our:

• Payment & Billing Policy
• Shipping & Delivery Policy
• Return & Refund Policy
• Privacy Policy

All users must comply with applicable local, national, and international laws and regulations.

2. Eligibility & Website Use

You must be at least 18 years old or have legal capacity under applicable law to use this website.

You agree not to:

• Use the website for illegal or unauthorized purposes
• Engage in fraud, abuse, or misuse of services
• Attempt to compromise website security or functionality
• Interfere with other users’ access to the website

3. Account Registration

Customers may place orders as guests or create an account.

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities conducted under your account
• We reserve the right to suspend or terminate accounts for violations of these Terms

4. Orders, Pricing & Availability

All orders are subject to acceptance and availability.

• We reserve the right to refuse or cancel any order at our sole discretion
• Prices, product descriptions, and availability may change without notice
• We may correct errors in pricing, descriptions, or availability at any time

If an order is canceled after payment, a refund will be issued in accordance with our Return & Refund Policy.

5. Payment & Billing

Payments are processed securely through third-party payment providers such as Shopify Payments, PayPal, Klarna, and other supported gateways.

We do not store payment card details.

For full details, please review our Payment & Billing Policy.

6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

Customers are responsible for providing accurate and complete shipping information.

For shipping methods, timelines, and conditions, please review our Shipping & Delivery Policy.

7. Returns & Refunds

All returns and refunds are governed strictly by our Return & Refund Policy.

Initiating a chargeback or dispute without contacting us first may result in account suspension or refund ineligibility.

8. Privacy & Data Protection

Your privacy is important to us.

By using our website, you consent to the collection and processing of your personal data in accordance with our Privacy Policy and applicable GDPR regulations.

9. Intellectual Property

All content on this website, including text, images, logos, designs, and trademarks, is the intellectual property of NUSMUR SL or its licensors.

You may not reproduce, distribute, or use any content without prior written permission.

10. Third-Party Links & Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party platforms. Use of third-party services is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, NUSMUR SL shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product in question, except where prohibited by law.

12. Indemnification

You agree to indemnify and hold harmless NUSMUR SL from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

13. Termination

We reserve the right to suspend or terminate access to our website or services without notice if these Terms are violated.

Termination does not affect completed orders or legal rights already accrued.

14. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Spain.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Spain.

15. Changes to These Terms

We may update these Terms of Service at any time.

Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the updated Terms.

16. Contact Information

Volkholz is Operating under Smoothcart Limited (UK

Address:

BRADWELL AND PARTNERS 314 MIDSUMMER BOULEVARD
MILTON KEYNES
UNITED KINGDOM
MK9 2UB

Contact Information:

Email: Info@volkholz.eu
Ph. : 7405701237

Our Customer Support Available:

Mon - Fri 9:00 am - 6:00 pm
Sat - Sun9:00 am - 2:00 pm

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.