This Shipping & Delivery Policy applies to all orders placed on the Volkholz website. This website is owned and operated by SmoothCart Limited, a company registered in Spain.

Volkholz is Operating under Smoothcart Limited (UK

Address:

BRADWELL AND PARTNERS 314 MIDSUMMER BOULEVARD
MILTON KEYNES
UNITED KINGDOM
MK9 2UB

Contact Information:

Email: Info@volkholz.eu
Ph. : 7405701237

Our Customer Support Available:

Mon - Fri 9:00 am - 6:00 pm
Sat - Sun9:00 am - 2:00 pm

1. Shipping Destinations

We currently ship orders to the following locations:

• Spain
• United Kingdom (UK)

At this time, we do not ship to other countries.

2. Shipping Carriers

We use reliable and fully trackable logistics partners to ensure safe and timely delivery.

• United Kingdom: Royal Mail, DHL, FedEx, and other reputable courier services
• Spain: Local postal services, DHL, and FedEx

The courier used for your order may vary depending on your delivery location and logistics availability.

3. Shipping Costs

Shipping is 100% FREE on all orders.

• No shipping fees
• No handling charges
• No hidden costs

4. Order Processing Time

Orders are processed within 1 to 2 business working days.

Please note:

• Orders placed on weekends or public holidays are processed on the next business day
• We ship orders from Monday to Friday, excluding holidays

5. Delivery Time

Estimated delivery times are as follows:

• Transit Time: 3 to 5 business working days
• Total Delivery Time: 4 to 7 business working days (including processing)

Delivery times are estimates and may vary depending on location and external factors.

6. Order Tracking & Notifications

Once your order is shipped:

• You will receive a tracking ID
• You can track your order via our Track Your Order page
• You will receive delivery updates via email and/or SMS

7. Customs Duties & Taxes

All product prices include applicable taxes.

• Most orders are shipped from within the EU zone or Spain, so no customs duties are usually charged
• If an order is shipped from an international warehouse, the customer may be responsible for any applicable customs duties, import taxes, or clearance fees

Customs charges, if applicable, are the responsibility of the customer and are not refundable.

8. Address Accuracy & Order Changes

Customers are responsible for providing a complete and correct shipping address.

• If you need to update your address or cancel your order, you must contact us within 6 hours of placing the order
• After the 6-hour window, order changes or cancellations are not guaranteed

If an order is returned due to an incorrect or incomplete address, return shipping fees may be deducted from your refund. For more details, please refer to our Return & Refund Policy.

9. Split Shipments

If your order contains multiple items, products may be shipped separately.

In such cases:

• You may receive multiple tracking numbers
• Items may arrive on different dates

10. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Customs clearance delays
• Courier service disruptions
• Strikes or other unforeseen events

We appreciate your patience in such situations.

11. Lost or Stolen Packages

If your package is lost or stolen during transit, please contact us as soon as possible.

You do not need to worry — we will:

• Investigate the issue with the courier
• Reship the product or assign a new courier if necessary

Our team is here to assist you until your order is successfully delivered.

12. Customer Support

Volkholz is Operating under Smoothcart Limited (UK

Address:

BRADWELL AND PARTNERS 314 MIDSUMMER BOULEVARD
MILTON KEYNES
UNITED KINGDOM
MK9 2UB

Contact Information:

Email: Info@volkholz.eu
Ph. : 7405701237

Our Customer Support Available:

Mon - Fri 9:00 am - 6:00 pm
Sat - Sun9:00 am - 2:00 pm

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.