Refund policy
Return & Refund Policy
At Volkholz, your satisfaction is our priority. This website is owned and operated by Smoothcart Limited, a company registered in Spain. We comply with applicable Spanish and European Union consumer protection laws.
Volkholz is Operating under Smoothcart Limited (UK
Address:
BRADWELL AND PARTNERS 314 MIDSUMMER BOULEVARD
MILTON KEYNES
UNITED KINGDOM
MK9 2UB
Contact Information:
Email: Info@volkholz.eu
Ph. : 7405701237
Our Customer Support Available:
Mon - Fri 9:00 am - 6:00 pm
Sat - Sun9:00 am - 2:00 pm
Created On: 19 December 2025
Last Updated: 19 December 2025
1. Return Timeframes
- 30-Day Return Window: You may request a return within 30 days from the date you receive your order.
- 24–48 Hour Reporting Window: If your order arrives damaged, incorrect, or with missing items, you must notify us within 24 to 48 hours of delivery to qualify for a full refund or replacement.
2. Condition of Returned Items
We only accept returns for products that meet the following conditions:
- Unused and unworn
- Undamaged and in resalable condition
- Returned with original packaging, labels, and accessories
We reserve the right to refuse or cancel a refund if returned items are found to be:
- Used or damaged due to customer handling
- Returned in an unusable condition
Partial refunds may be issued in cases where:
- Original packaging is missing
- Accessories or components are missing
- There are visible signs of use
3. How to Initiate a Return or Refund
You can initiate a return or refund request using any of the following methods:
- Log in to your account on our website and submit a return request from your Account / Orders page.
- Fill out the contact form on our website.
- Email us directly at Info@volkholz.eu with the following details:
- Order ID
- Reason for return or refund
- Photos (if the item is damaged or incorrect)
Once your request is reviewed, we will respond within 24 to 48 hours with the next steps.
4. Return Shipping & Address
All approved returns are 100% free of charge.
- No return shipping fees
- No restocking fees
- No hidden charges
After your return request is approved:
- We will provide a return shipping address nearest to your location.
- You will receive a prepaid return shipping label by email.
Returns sent without prior approval will not be accepted.
5. Damaged, Incorrect, or Missing Items
Please inspect your order immediately upon delivery. If your item is damaged, incorrect, or missing, you must contact us within 24 to 48 hours.
Eligible claims reported within this timeframe will qualify for a full refund or replacement.
6. Disputes & Chargebacks
If you initiate a payment dispute or chargeback with your bank or payment provider before contacting us, you may be disqualified from our return and refund process.
We strongly encourage customers to contact us first so we can resolve the issue quickly and fairly.
7. Refund Processing Time
Once we receive and inspect your returned item:
- You will receive email confirmation regarding refund approval
- Approved refunds are processed within 7 to 10 business working days
- Refunds are issued to the original payment method
Please note that your bank or payment provider may take additional time to post the refund to your account.
8. European Union Right of Withdrawal
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason, in accordance with EU consumer protection laws.
Returned items must be unused, unworn, and in their original packaging.
9. Customer Support
For any return or refund-related questions, please contact us:
Volkholz is Operating under Smoothcart Limited (UK
Address:
BRADWELL AND PARTNERS 314 MIDSUMMER BOULEVARD
MILTON KEYNES
UNITED KINGDOM
MK9 2UB
Contact Information:
Email: Info@volkholz.eu
Ph. : 7405701237
Our Customer Support Available:
Mon - Fri 9:00 am - 6:00 pm
Sat - Sun9:00 am - 2:00 pm
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.