This Privacy Policy describes how Volkholz (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website. This website is owned and operated by SmoothCart Limited, a company registered in Spain.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Spanish data protection regulations.

Volkholz is Operating under Smoothcart Limited (UK

Address:

BRADWELL AND PARTNERS 314 MIDSUMMER BOULEVARD
MILTON KEYNES
UNITED KINGDOM
MK9 2UB

Contact Information:

Email: Info@volkholz.eu
Ph. : 7405701237

Our Customer Support Available:

Mon - Fri 9:00 am - 6:00 pm
Sat - Sun9:00 am - 2:00 pm

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and transaction details
• Account information (if you choose to create an account)

Payment Information:
We do not store or process payment card details. All payment-related information is securely handled and stored by our payment service providers (Shopify Payments, PayPal, Klarna, and other supported gateways).

2. Account & Guest Checkout

Customers may place orders as a guest or create an account. Creating an account allows you to manage orders, track shipments, and request returns more easily.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Deliver products to your shipping address
• Provide customer support
• Send order confirmations, shipping updates, and service notifications
• Send marketing and promotional communications (with your consent)
• Improve our website, products, and services
• Comply with legal and regulatory obligations

4. Marketing Communications

If you opt in, we may send you marketing emails or promotional messages.

• You can unsubscribe at any time by clicking the “unsubscribe” link in our emails
• You may also contact us directly to withdraw your consent

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

These include:

• Essential cookies required for website functionality
• Analytics cookies (such as Google Analytics and Shopify Analytics)
• Marketing and advertising cookies (such as Google Ads and Meta/Facebook Ads)

You may manage or disable cookies through your browser settings or cookie consent tools, subject to applicable laws.

6. Sharing Your Information

We may share your personal information with trusted third parties only when necessary, including:

• Shopify (website hosting, checkout, analytics)
• Payment service providers (Shopify Payments, PayPal, Klarna)
• Shipping and logistics partners to deliver your orders
• Email and SMS service providers for notifications and customer support
• Marketing and analytics platforms (Google, Meta)

We do not sell, rent, or trade your personal data to third parties.

7. International Data Transfers

Some of our service providers, including Shopify, may process data outside the European Union. In such cases, we ensure that appropriate safeguards are in place in accordance with GDPR requirements.

8. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with legal and tax obligations

Your data will be stored until you request account deletion or data erasure, unless a longer retention period is required by law.

9. Your Rights Under GDPR

If you are located in the European Union, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your personal data (“Right to be Forgotten”)
• Withdraw consent at any time
• Object to certain processing activities
• Request data portability
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at Info@volkholz.eu.

10. Data Security

We take reasonable technical and organizational measures to protect your personal data, including:

• SSL encryption
• Secure Shopify infrastructure
• Restricted internal access to customer information

However, no method of transmission over the internet is 100% secure.

11. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Volkholz is Operating under Smoothcart Limited (UK

Address:

BRADWELL AND PARTNERS 314 MIDSUMMER BOULEVARD
MILTON KEYNES
UNITED KINGDOM
MK9 2UB

Contact Information:

Email: Info@volkholz.eu
Ph. : 7405701237

Our Customer Support Available:

Mon - Fri 9:00 am - 6:00 pm
Sat - Sun9:00 am - 2:00 pm

By using our website, you acknowledge that you have read and understood this Privacy Policy.